A leading Aerospace & Defense Manufacturing organization is currently seeking a Customer Service Manager to join their team. As the Customer Service Manager, you will be responsible for driving process improvement and managing an inside sales & customer service team. You'll supervise and guide a multi-functional team, requiring leadership, cross-functional communication, and problem-solving skills.
Responsibilities for the Customer Service Manager:
- Supervise and train sales admin staff & oversee customer service reps.
- Resolve sales order and customer service issues.
- Support domestic and international customers.
- Achieve KPIs for quoting, order entry, and customer service.
- Expedite orders and resolve issues with Operations.
- Manage contract renewals.
- Improve sales admin processes and lead change management.
- Maintain customer portals.
- Collaborate to resolve order fulfillment and satisfaction issues.
- Develop and achieve budget and resource plans.
Requirements for the Customer Service Manager:
- Bachelor's Degree required, Graduate Degree preferred.
- Minimum of 7 years of Customer Service and/or Sales management experience.
- Experience in manufacturing environment, defense/aerospace industry highly preferred.
- Proficient in Microsoft Office.
- Excellent communication skills, strong cross-functional collaboration ability, high attention to detail.
