• Manage a team of 12-15 employees across two locations
• Oversee personnel and technical aspects of team operations
• Drive ongoing enhancement of processes and procedures
• Serve as a role model, coach, and motivator for the team
• Uphold quality and performance standards
• Handle day-to-day operations, including escalations and issues
• Act as a point of contact for internal and external interfaces
• Represent the team in various departmental interactions
• Fluent in both German and English