The North American Parts Manager will oversee the creation and execution of a comprehensive parts strategy across various sales channels, product lines, and order systems. The role involves close collaboration with customers and internal teams such as sales, operations, marketing, product management, and supply chain, with a focus on driving growth and profitability within a newly developed e-commerce parts segment.
Key Responsibilities:
- Develop and implement strategic plans to target parts sales for professional dealers, securing internal buy-in.
- Establish processes and infrastructure to support business growth objectives.
- Boost part sales and profitability through optimized digital marketing efforts, improved product availability, and operational effectiveness.
- Research and respond to customer needs by developing parts offerings that meet demand.
- Formulate pricing strategies to drive revenue and profit.
- Manage customer accounts, including both new and existing sales channels, to ensure satisfaction and growth.
- Coordinate resources, including inventory and training, with teams across sales, operations, and customer support.
- Ensure exceptional customer service and clear communication across channels.
- Train internal staff on parts-related knowledge to enhance operational expertise.
- Stay updated on market trends and competition to develop strategies for differentiation.
- Oversee the management of parts product offerings and account processes.
- Work with marketing teams to create customer-facing materials to support sales efforts.
- Track and communicate necessary price adjustments to customers, and monitor sales reports as required.
- Supervise internal order management and equipment needed for fabrication tasks.
- Analyze market conditions and plan strategies to stay competitive.
- Perform all necessary administrative duties.
- Adhere to company data processing procedures and safety guidelines.
- Contribute to personal and corporate development goals as outlined in the Individual Development Plan (IDP).
Qualifications:
- Bachelor's degree or relevant experience.
- 5-6 years of experience in operations and management.
- Parts and installation experience preferred.
- Valid driver's license.
- Strong organizational, communication, and time management skills.
- Proficiency in Microsoft Office and familiarity with data processing systems.
Physical Requirements:
- Ability to work in environments without climate control.
- Travel, including overnight stays, may be required.
- Capable of lifting up to 50 pounds.
- Troubleshoot field service needs and installation issues.
