Head of Digital Customer Supply Excellence

AN Exciting opportunity has arisen for a Senior Digital Leader to join a dynamic and growing FMCG business - can be based from a number of European countries.

Role Overview:

This global FMCG business are looking for a visionary and strategic leader to take on the Head of Digital Customer Supply Excellence role, responsible for shaping and executing the digital transformation strategy for their CI&TS capabilities. This new position will be a critical part of their digital leadership team, driving forward our digital solutions across Research, Development, Innovation, and Product Lifecycle functions.

The successful candidate will be responsible for the strategic oversight, leadership, and execution of digitally-enabled solutions to optimize the innovation lifecycle within the business. Working closely with their business units and R&D stakeholders, you will lead a talented digital team in the development and implementation of innovative technologies that support product development, innovation, and customer satisfaction.

Key Responsibilities:

• Lead the design, development, and implementation of digital solutions that enhance the R&D, innovation, and product lifecycle processes across the business.
• Define and drive the digital strategy for CI&TS, ensuring alignment with business goals and key customer needs.
• Oversee the creation and implementation of a digital technology roadmap that supports operational excellence and drives business growth.

• Partner with internal business units (e.g., R&D, operations, and marketing) to identify opportunities for digital integration and develop solutions that meet both technical and strategic objectives.
• Act as the key digital business partner for R&D and other stakeholders, ensuring the seamless delivery of digital services and solutions that support innovation and customer satisfaction.
• Build strong relationships with cross-functional teams, ensuring that digital solutions are aligned with organizational needs and priorities.

• Stay at the forefront of emerging digital trends and technologies, continuously seeking ways to enhance our digital capabilities and drive innovation within the food industry.
• Lead the team in the development of digital solutions that improve operational efficiency, reduce time-to-market, and enhance the customer experience.
• Foster a culture of innovation, encouraging the team to explore new technologies that can transform product development and business processes.

• Ensure the efficient and effective execution of digital initiatives, driving operational excellence across CI&TS functions.
• Establish key performance metrics to monitor the success and impact of digital initiatives, and regularly report on progress to senior leadership.
• Continuously optimize digital processes and systems to achieve high levels of efficiency, reliability, and scalability.

Key Qualifications & Skills:

• Leadership Experience: Proven experience leading and managing digital teams, particularly in R&D, innovation, or product lifecycle management, with a track record of delivering successful digital transformation initiatives.
• Digital Expertise: Strong understanding of digital technologies, including data analytics, IoT, AI, cloud platforms, and their application in R&D and product development environments.
• Strategic Thinking: Ability to define and execute a digital strategy that aligns with business objectives and enhances the innovation process.
• Collaboration & Communication: Excellent interpersonal and communication skills, with a strong ability to work cross-functionally and influence senior stakeholders.
• Industry Experience: Ideally, experience in manufacturing, food production, or consumer goods industries, with knowledge of the R&D and product lifecycle processes.
• Problem-Solving Skills: Ability to translate complex business challenges into actionable digital solutions.
• Results-Oriented: Strong focus on delivering tangible results and continuous improvement.