As a Field Service Specialist, you will be responsible for the installation, maintenance, troubleshooting, and support of our scientific instrumentation. Your expertise will ensure that our clients can effectively utilize our products, maximizing their performance and reliability.
Key Responsibilities:
- Installation: Perform on-site installation of scientific instruments, ensuring compliance with all safety and operational standards.
- Performance Maintenance: Conduct regular maintenance and performance checks to ensure optimal functioning of equipment.
- Troubleshooting: Diagnose and resolve technical issues efficiently, providing expert support to clients.
- Technical Support: Offer on-site and remote support to end-users, assisting with operational inquiries and complex troubleshooting.
- Training: Educate clients on the proper utilization and maintenance of equipment, enhancing their operational capabilities.
- Documentation: Maintain accurate records of service activities, including installation reports, maintenance logs, and customer feedback.
- Collaboration: Work closely with sales and technical teams to provide insights on customer needs and equipment performance.
- Travel: Regular travel to client sites as required, providing flexible support based on customer schedules.
Qualifications:
- Bachelor's degree in Engineering, Physics, Chemistry, or a related field preferred.
- Proven experience in the installation, maintenance, and troubleshooting of scientific instrumentation.
- Strong technical knowledge of scientific equipment, including [specific instruments or technologies relevant to the company].
- Excellent problem-solving skills and attention to detail.
- Ability to communicate effectively with clients and technical teams.
- Proficient in using diagnostic tools and software related to instrumentation.
- Valid driver's license and willingness to travel frequently.
