Job Title: Director of Customer Operations, EMEA
Location: Amsterdam, Netherlands
Key Responsibilities:
- Lead and manage the daily operations for EMEA.
- Establish and revise processes and procedures to adapt to business changes.
- Ensure exceptional full-cycle customer service from inquiry to post-delivery support.
- Oversee demand and supply management for the EMEA region to meet customer needs and financial goals.
- Provide direct support to high-profile accounts, including demand planning, project management, and escalations.
- Ensure financial controls and processes are in place and executed effectively.
- Assist with HR and payroll functions, including recruitment, orientation, employee relations, benefits, and compliance.
- Manage sales and marketing administrative support roles.
- Identify and implement improvements in business operations.
- Manage assigned projects as needed.
- Collaborate with sales leadership on regional growth strategies.
- Work closely with Global counterparts in product marketing, quality, engineering, and planning.
- Support and manage country-specific third-party service partners.
Qualifications:
- HBO or Bachelor's degree in Business, Supply Chain or related field.
- Minimum of 5 years of leadership experience in a multi-national organization.
- Experience in Customer Service, Supply Chain/Logistics.
- Customer-facing account management experience.
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Excellent communication skills in English and Dutch
- Ability to work under pressure, multi-task, and meet deadlines.
- Independent, resourceful, and capable of working with individuals at all levels.
